YOUR INTERVIEW FAQ'S

Congratulations, You've Secured an Interview: What's Next?

We want your interview to be focused, relaxed, and genuinely useful for both sides.

Please read through the FAQs below before your interview so we can spend our time getting to know you, rather than covering logistics.

1. How Long is the Interview and What is the Format?

Interviews are 30 minutes and held via Google Meet. They are conversational and relaxed, but structured.

We’ll ask about:

• Your hospitality experience

• How you handle pace, pressure, and guests

• Your availability and expectations for the season

  
  

There’s time at the end for thoughtful questions — please save logistical questions for this FAQ.

2. What Should I Wear to the Interview?

Please present as though you are arriving at work. This doesn’t mean formal — it means:

• Clean, tidy, professional

• What you would feel confident wearing on shift

• Hair neat, appearance considered

  
  

We’re assessing professionalism and pride in presentation.

3. What Roles Are You Hiring For?

Our front-of-house team members are employed initially as Food & Beverage Attendants. We hire specifically for:

• Chefs

• Cooks

• Experienced Baristas

• Shift Supervisors

  
  

At times, roles can shift once we start working together; this depends on skill, attitude, pace, and team fit — not just titles.

4. What Are the Venues Like?

We operate very different venues, and flexibility is essential:

• Snake Gully Hut – fast-paced, on-snow kiosk service

• Frankie – café-style service with high coffee volume

• Jack Frost Restaurant – elevated table service, wine, busy evening trade

  
  

Some days you can be working more than one style of service.

5. How Intense is the Season?

Very — and we’re upfront about that. The venues go from closed to full capacity very quickly. Peak periods (especially school holidays) are fast, loud, busy, and physical. That said:

• Training and support are provided

• Systems are clear

• Owners are hands-on and present

  
  

We look for people who enjoy the momentum, bring the energy, and focus on teamwork.

6. What Are the Typical Working Hours?

Hours vary depending on role, weather, and time of season. Examples:

• Morning café shifts from around 8:00 am

• Evening restaurant shifts from 3:30/4:00 pm to 10:30–11:30 pm

• Peak weeks may reach 45–50 hours

• Shoulder weeks are quieter

  
  

We aim to provide enough hours to cover accommodation costs, but flexibility is required. As in all seasonal venues, we are highly dependent on the weather.

7. Do I Need to Ski or Snowboard?

Yes — you don’t need to be advanced. Many staff members improve rapidly over the season. Lift passes are purchased separately (Epic Pass or Merchant Pass).

8. What Does Accommodation Look Like?

Accommodation is shared staff housing in Mt Hotham village. Key points:

• Shared rooms and communal kitchens/bathrooms

• Very close to places of work, ski slopes, and village transport

• Seasonal cost approx $4,000

• Upfront deposit required (bond + initial rent)

• Rent is deducted from wages across the season

  
  

Living and working together is part of the snow season experience.

9. What Upfront Costs Should I Expect?

You should plan to have savings to cover:

• Accommodation deposit

• Lift pass. Lift passes are purchased separately (Epic Pass or Merchant Pass).

• Personal equipment (clothing/snow gear)

• First couple of weeks before consistent hours

  
  

We’ll discuss this honestly during the interview.

10. What Training is Provided?

• Basic pre-arrival information is provided in an online induction

• On-the-job training starts immediately

• Systems, service style, and expectations are taught clearly

• Coffee training and refreshers are provided where needed

  
  

We value willingness to learn over perfection.

11. What Certificates Do I Need?

• Victorian RSA (or willingness to obtain)

• Food handling certificate (or willingness to complete)

• Victorian ambulance cover is mandatory

12. When does the season start and end?

The advertised opening weekend of the ski season will align with the Victorian King's Birthday Weekend it is a public holiday weekend in June, and so long as snow conditions are favourable, the snow season ends the first week of October.

On overview ;

• Opening Weekend, if there is snow, expect some lifts to turn and an excited crowd ready to ski! If there is no snow, bars and restaurants will be busy as there is no skiing, but general visitation to resorts is down.

  It's a fun weekend either way! Followed by 2 quieter weeks before school holidays start.

• July and August are our PEAK SEASON. The school holidays are the best time of the season for great snowfall, and accommodation is often at capacity early in the resort.

• September is shoulder season; spring conditions mean great sunny skiing days.

• First week of October, we may still be skiing, or cleaning and packing down venues.

13. Can I Request Time Off During the Season?

Time off during peak season is extremely limited. Family visits are best planned for:

• End of season (September)

• Weekdays rather than weekends

  
  

Commitment to be available for the full season is essential.

14. What Do You Value Most in Team Members?

Across all venues, we look for people who:

• Stay calm under pressure

• Take direction quickly during service

• Care about our guests' experience

• Are adaptable and solutions-focused

• Bring positive energy without ego

  
  

Skills can be taught — attitude can’t.

14. Can I Send Questions Before or After the Interview?

Absolutely. If you have specific questions after reading this FAQ, feel free to send them through in advance so we don’t miss anything important during your interview. We’re excited to meet you and talk through whether a Mount Hotham season with Super Good Group is the right fit — for both sides.

Lisa & Sarah

Super Good Group